Troubleshooting Guide
Method 3 – Run SFC Scan Using Command Prompt (Admin)
Command Prompt is a command-line based interface used for interacting with the computer using commands. If the Windows File Explorer is crashing or becoming unresponsive, it could be a case of corrupted or missing system files.
In such a case, you can use SFC or System File Checker to check, repair, or replace corrupted system files.
To run System File Checker –
- Press WIN + R and type in CMD. Press WIN + SHIFT + ENTER to open it with administrator privileges.
- Type sfc /scannow and press Enter.
- Wait for the scan to finish.
- Restart your computer and check if the issue is resolved.
Method 4 – Run DISM Commands Using Command Prompt (Admin)
DISM or Deployment Image Servicing and Management command allows you to prepare, modify, and repair system images. It scans for any data corruption in the system file image and repairs or restores it using a locally saved system image.
To run the DISM command, type the following commands and run them one by one –
- DISM.exe /Online /Cleanup-image /Scanhealth and hit Enter.
- DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter.
- Restart the system after the process is finished.
Method 5 – Clear the Windows File Explorer Cache
In certain scenarios, the Windows File Explorer crashes unexpectedly or becomes unresponsive due to corrupted File Explorer cache, which is causing hindrance to the smooth functioning of File Explorer, causing it to crash or become unresponsive. In such a case, clearing the cache could help resolve this issue. Simply follow the steps as mentioned below –
- Press WIN + Q and type in Control Panel. Click on the relevant result to open Control Panel.
- Click on File Explorer Options.
- In the pop-up window, click on the General tab.
- Go to the Privacy section and click on the Clear button in front of Clear File Explorer History.
- Confirm the changes by clicking on Apply and then OK.
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